Frequently Asked Questions
The procedure is easy and entirely digital. We will inquire about some details to provide you with an authentic proposal for your car or truck. This begins with obtaining your license plate number or vehicle identification number (VIN), which assists us in obtaining precise details about your automobile. We’ll also request some brief information about your vehicle’s overall state, mileage, and characteristics. Using this information, we can immediately generate a genuine proposal for you.
After that, we will request that you submit several documents to confirm your ability to sell the car. Then, you can select your preferred payment method and arrange a meeting to finalize the sale. Depending on where you are, we can collect your car, meet you halfway, or have you brought it to a nearby AutoMax location. We will then provide you with a secure and convenient method to complete the transaction. Once the sale is finalized, we will handle all the necessary paperwork, and you can expect to receive your payment promptly.
At Shop AutoMax, we make payment for your car at the pickup or drop-off appointment. You can choose to receive a printed check or have the payment initiated via an ACH direct deposit into your checking or savings account. Typically, ACH transfers take between 2-5 business days to process.
During the appointment, we quickly confirm the basic details about your vehicle and complete the final sale documents. This ensures a fast and efficient process, so you can receive your payment as quickly as possible.
At Shop AutoMax, we offer various options for the location of the appointment, depending on your location. You can choose to have a home appointment, a meet-up, or drop off your vehicle at one of our AutoMax Marrero hubs or vending machines.
Our appointments are designed to be fast and easy. We’ll quickly confirm the details of your car, provide you with the necessary paperwork to sign, and then pay you on the spot.
Please note that there may be an additional fee for home pick-up services.
We assist numerous customers in selling their cars using loans. Our team will assist you in obtaining your loan payoff information, and in some cases, we can obtain it directly from your lender. When we purchase your vehicle, we will pay your loan provider directly.
If the value of your vehicle is higher than what you owe, we will pay you the remaining balance. Alternatively, you may apply it towards the purchase of your next vehicle from Shop AutoMax.
While we complete the sale of your vehicle, we advise you to continue making your regular loan payments to avoid any late payment charges from your lender. Any excess payment will be refunded to you.
You can easily sell us your car, even if you don’t want to buy another car right away. We have an efficient and convenient online process that makes it simple to sell or trade-in your vehicle. Every week, we purchase thousands of cars from customers just like you.
Exchanging your current vehicle when you buy your new one is referred to as a “trade-in.” Shop AutoMax makes the trade-in process convenient and easy, helping you save money on your down payment. Additionally, several states provide tax relief when you trade-in your car. To begin, you’ll need to answer a few questions about your current vehicle to receive an offer. This offer is valid for 7 days, once you accept the offer, Shop AutoMax a will arrange for a free, no-obligation pick-up of your vehicle. During the pick-up, a Shop AutoMax representative will inspect your car and provide you with a check for the agreed-upon amount. You can then use this money towards the purchase of your new vehicle. The entire trade-in process is simple and stress-free, and it can help you save time and money when buying your next car. Throughout the process, Shop AutoMax will be there to assist you every step of the way.
At Shop AutoMax, we use a variety of data sources to generate a real offer that is tailored to you. We take into account the details you provide about your vehicle, including options, accident history, and mileage, as well as data from service records, trusted pricing guides, and our own market analysis. We analyze hundreds of data points to create an accurate and personalized offer that reflects your vehicle’s value and current market conditions. You can be confident that you will receive the strongest offer possible based on our comprehensive analysis.
Typically, we ask for three photos: one of your ID, one of your vehicle’s titles, and one of the odometers. However, the specific documents we request may vary based on your individual circumstances and the details of your car. We only request the documents that are necessary to complete the transaction and don’t ask for anything unnecessary.
If your situation is unique, such as if you have a loan, a lease, or multiple title owners, we may request additional documents specific to your situation.
To make it easy and secure for you to send us the necessary documents, we offer the ability to upload them directly from your mobile phone or laptop. If you have any questions about the process, we are available to help you along the way.